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Your Privacy Matters to Us at i6malaysi

At i6malaysi, we are clear about what personal data we collect from you, why we collect it, and how long we keep it.

Data collected transparentlyYour rights under Malaysian lawAccount data secured at restContact us to update your recordsApplies where local law permits
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i6malaysi Your Privacy Matters to Us at i6malaysi
PRIVACY CONTACT CHANNELS

How to Reach Our Privacy Team

If you have a question about how your data is handled, want to request a copy of the information we hold on you, or need to correct something in your account record…

Email Us Send your data access or correction request to our privacy email address. Include your account email so we can locate your record. We respond within two business days of receiving your message.
Live Chat Start a live chat session from your account dashboard and select the Privacy or Data enquiry option. Our team can confirm what data we hold and guide you through a removal or correction request in real time.
Help Centre Our Help Centre has a dedicated Privacy section where you can submit a formal data request form. Requests submitted here are logged and tracked so you can follow up on their status at any time.
HOW WE PROTECT YOUR DATA

Six Ways i6malaysi Handles Your Privacy

We have structured our data practices around six clear areas so you always know what is happening with your information.

Data Encryption at Rest

All personal data stored on our servers is encrypted using AES-256. This means your name, contact details, and payment records cannot be read even if storage media were ever accessed without authorisation.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences from the settings panel in your browser at any time without affecting account access.

Account Security Measures

Two-factor authentication is available on your account and we strongly encourage you to enable it. Login attempts from unrecognised devices trigger an email alert, giving you immediate visibility of any access you did not initiate.

Data Retention Schedule

We keep your account data for as long as your account remains active. Once you close your account, we retain transaction records for the period required by applicable Malaysian regulations, then securely delete the remainder.

Who to Contact for Data Requests

Our dedicated Privacy Officer handles all data access, correction, and deletion requests. You can reach this team by email or through the Help Centre form. We do not route privacy requests through general customer service queues.

How to Request Changes to Your Record

Submit a written request via email or the Help Centre form, stating your account email and the specific change needed. We will confirm the update within five business days and send you a written confirmation once the change is applied.

Common Questions About Your Privacy at i6malaysi

We have gathered the questions our account holders ask most often about data handling, cookies, access rights, and how to contact us. If your question is not answered here, reach out through the privacy contact channels above.

We collect your name, email address, phone number, and the payment method details you register — such as Touch 'n Go, GrabPay, Boost, or FPX. We also log your IP address and device type for security purposes when you log in.

We do not sell your data. We share it only with payment processors needed to complete your transactions — for example, the gateway handling your Touch 'n Go or FPX deposit — and only to the extent necessary to process that transaction.

Your data is kept while your account is active. After you close your account, transaction records are held for the period required under Malaysian law, then securely deleted. We do not retain marketing profiles beyond your active period.

Yes. Submit a data access request through our Help Centre form or by emailing our Privacy Officer. Include your registered account email. We will compile your data and send it to you within five business days of verifying your identity.

Send a written correction or deletion request to our Privacy Officer via email or the Help Centre form. State the specific detail to be changed or removed. We confirm the action in writing within five business days of receiving your request.

Under the Personal Data Protection Act 2010, you have the right to access, correct, and in certain cases withdraw consent for the processing of your personal data. Your rights apply where Malaysian law permits and depend on the circumstances of your request.

We use session cookies for login continuity and analytics cookies to see which pages are visited most. You can disable non-essential cookies through your browser settings. Disabling analytics cookies does not affect your ability to log in or make deposits.

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